New Portal dashboard features more current, useful financial information

Students can now see more comprehensive, accurate and useful information about their accounts at

Under “STAR Information,” you’ll find current balances due, notification of holds that could hinder your ability to register for classes, required actions, and scholarship or other financial award information. Under “My Finances,” you’ll see previous payments and outstanding balances. Anything requiring immediate attention will be in red.

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MAP, Data Miner and MyTime will be unavailable July 27-30 for important maintenance

Mountaineer Administrative Processes (MAP), Data Miner and MyTime services (Leave Request, Web Clock) will be unavailable 4 p.m. Friday, July 27 to 11:55 p.m. Monday, July 30, as ITS moves the system from onsite hardware to a cloud environment. The look, feel and functionality of these tools won’t be affected. This migration will, however, help reduce hardware costs and improve overall efficiency of the system.

During this planned outage, employees won’t be able to submit or approve leave requests, or use the web clock. Employees may use wall clocks to record hours or have their supervisors record them later. Time cards won’t be updated until after maintenance is complete.

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Test of the WVU Emergency Alert System

The University conducted a test of its alert system Thursday, July 12 at 2 p.m. If you did not receive an email or text message on your phone, sign up or update your contact information at Students are automatically registered. Students can add their parents to their account which has one additional contact number. Incoming freshman will be added after August 4.

WVU Alert is a notification system for critical incidents that pose an imminent threat to the health or safety of the University campus community. The system is activated when there is an immediate threat on campus or when weather conditions require a change in University scheduling.

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STAR will be down 10 p.m. Friday, July 20 until 11 p.m. Sunday, July 22 for upgrade

Please be aware that STAR will be unavailable from 10 p.m. Friday, July 20 until 11 p.m. Sunday, July 22 for a critical upgrade of the system. During this time, you won’t be able to pay bills or complete other tasks. We apologize for any inconvenience this may create. This planned outage is necessary as part of a larger, critical upgrade of the STAR system. Please direct any questions to


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Save a Life on Thursday, July 26 at the Mountainlair

Student Life and Mountainlair Programming have teamed up with the American Red Cross to host another community blood drive this summer. The drive is set for Thursday, July 26 from 12-5 p.m. in the Vandalia Lounge of the Mountainlair. Donors are encouraged to sign up before the drive. 

For more information or to sign up as a donor, please contact either Sonja Wilson,, or Graeson Baker,

For more information on the drive, please visit

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CSL/iServe hiring Welcome Week service experience leaders

The WVU Center for Service and Learning (iServe) is seeking enthusiastic Experience Leaders to accompany first-year students on Service Projects on Sunday, August 12 and Monday, August 13. Leaders will be paid $10 per hour and must be available for a half day training on Saturday, August 11 and for both service days (Sunday and Monday). Experience leaders should be WVU students (sophomores or above), have a passion for service, be comfortable with leadership and enjoy meaningful conversations with students.

Students will assist with the logistical details of the service projects including checking students in and out, accompanying them to projects, helping guide bus drivers to service sites if needed, ensuring needed supplies are taken, conducting icebreakers and reflections with students, and ensuring any problems that arise are communicated immediately to Center for Service and Learning staff. Some students may be needed to work at the project departure area on campus.

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ITS walk-up support at Brooke Tower relocated to G-118 Lyon Tower

The ITS Service Center at Brooke Tower is moving to the basement of Lyon Tower (G-118), effective Monday, July 9. Walk-up support services such as ID card production and application troubleshooting will be provided 8:30 a.m.-4:30 p.m. Monday through Friday.

Over the summer, computer repair services through ITS were eliminated. Students who need assistance with personally owned computers should contact the manufacturer or one of the many private repair shops: ITS does not endorse any vendor and is not responsible for the quality of their work.

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Toddler and preschool swim lessons at the Rec

The WVU Student Rec Center is hosting summer swim lessons for toddlers and preschoolers 18 months to 4 years old. The program is made to help young children develop a comfort level in and around water and prepare them to learn how to swim. It also provides information and techniques for parents to acquaint their children with the water, and tips for maintaining a safe environment around all water activity. Parent/adult accompaniment in the water is necessary. 

Two classes are offered in two sessions running Tuesdays and Thursdays, July 10-19 and July 24-August 2. Registration opens Monday, June 18, at 6 p.m. at the Rec Center welcome desk. 

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The Market at Health Sciences to undergo changes with new Sodexo agreement

The Board of Governors recently approved the selection of Sodexo to assume dining services operations, which includes The Market at Health Sciences. Specific food options are still being determined, and WVU is working with Sodexo to present the best solutions for our students, faculty and staff.

The Market will temporarily close on August 31 to accommodate the switch to the new vendor. Options such as food trucks will be offered as alternatives while The Market is closed. The Market is estimated to reopen approximately six weeks after the start of renovations.

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PRT summer bus shuttle schedule

The PRT is currently suspended for passenger service through July 31. Beginning the week of May 14, WVU will operate a shuttle bus service between Beechurst and Mountaineer Station. This is a free service for WVU faculty, staff and students.

Mountain Line transit authority is also free with a valid WVU ID. For more information on other Mountain Line routes and services available this summer, visit

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Two-factor authentication will be required for eCampus, DegreeWorks and more in August

Students will have to use two-factor authentication to log into eCampus, DegreeWorks and many other systems with personal, financial and academic data starting with the fall 2018 semester. Information Technology Services recommends you get used to working with it now and avoid a last-minute panic on Aug. 31.

Why? Passwords are compromised regularly. Your personal information could be at risk if WVU’s systems were hacked. Defend your data and ours.

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